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Don't plan on coming back
03/09/2010Hotel is in a good location, five minute bus ride or cab ride to central station and lkf. however, if you book your hotel through this website they will give ...
Hotel is in a good location, five minute bus ride or cab ride to Central station and LKF. However, if you book your hotel through this website they will give you a not so charming room. Staff person Theresa was extremely rude at check-in and basically the only person who was truly helpful was the manager who happened to be near by and helped me. I would stay here if I needed a clean small room that is centrally located to Central MTR station. Otherwise, I would stay elsewhere.
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Might Stay Again
11/11/2009The bed was like a rock with springs poking your bones and i'd skip the restaurant; however the hotel staff was friendly, helpful and nice. they had maps and ...
The bed was like a rock with springs poking your bones and I'd skip the restaurant; however the hotel staff was friendly, helpful and nice. They had maps and directions to everywhere. They all spoke ENGLISH! And the shuttle to the ferry and train station were perfect. The room was nice and spacious, considering it's in a hotel. One word of advice; buy an Octopus card at the airport, which covers to and from the airport on the train (about a 30 minute ride each way) plus three days of unlimited train and bus fares. Beware, give yourself at least TWO HOURS before flight time to get to your plane. You'll need it!
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Rude / Not Helpful Staff
10/17/2008I had reserved a room in a better category than normal, but not a suite. they did not even ask me... i got out of the elevator - smoke! i went ...
I had reserved a room in a better category than normal, but not a suite. They did not even ask me... I got out of the elevator - SMOKE! I went into the room: room-size ok, but smokey! I didn't want a smoking room, so I had to go back down to the lobby to complain. They were not helpful and said ""no more non-smoking rooms"" (even though I had to fully pay and guarantee my room in advance, they did not keep a non-smoking room for me!). So I asked to be given any other rooms. They said: none. Very unfair. The next day, I switched rooms. The 2nd room had a very hard bed - almost as hard as wood. I had to go back down to the lobby again to complain... Receptionist said ""all the rooms have same bed"". I said it's impossible because the previous night, the room had a much better matress. So they said they will put something to make bed softer while I went out. I got back in evening: bed still super-hard. I called them to complain and they said they will send someone to fix. She put pretty much a bedsheet over matress. Still very hard. It was late, so slept on hard mattress. Overnight - I turned on A/C 28degrees... room was FREEZING! So next day, I told them. They said ""all rooms are the same way"". I said it's impossible because previous night was better. They said someone will come to fix it. The person came and was teaching me how to use A/C controller, like I'm an idiot! I had to get into shouting match with receptionist to switch rooms. 3rd room had decent matress, no smoke and decent A/C. I hated shouting match to change room.
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Bad ATTITUDE
06/11/2008The family trip was supposed to be happy if we did not choose to stay in this hotel. the stay in the hotel was unpleasant. the body language portarayed from ...
The family trip was supposed to be happy if we did not choose to stay in this hotel. The stay in the hotel was unpleasant. The body language portarayed from the staff spells the unfriendliness towards the tourists. I wonder whether the treatment will differ if I am not a Chinese. From my observation, I noticed that the hotel do not welcome children. The male staff, especailly, will stare at my children whenever they moved about and attempt to charge at them when they see my children pointing at the 'No smoking' sign that was on the table. My children could not even laugh in the lobby. The staff will ask them to be quiet. The bed is horrible. The shuttle bus service is not punctual thus time is wasted waiting in the lobby. I took the shuttle bus to the Airport Express on my last day. The male staff 'throw and toss' my things onto the bus. This resulted the sling on my bag to break. The attitude of the staff is bad. The Good name of the hotel will not go far if they have staff who are rude and with bad attitude .
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Nice Room but Horrible Bed
05/31/2008For the price, the ramada hong kong is a great deal. the rooms are and large and most are "mini suites". this is very unusual in hong kong. ...
For the price, the Ramada Hong Kong is a great deal. The rooms are and large and most are "mini suites". This is very unusual in Hong Kong. Everything is clean and the staff was helpful. The hotel is in Western Hong Kong, which requires a short Tram ride into the tourist area, but the tram stops right in front of the hotel, runs every couple minutes and only costs 2 HKDollar - (only about 25 centsUS) Unfortuanately, there were 2 bad things about the hotel, which for me, are important, and will stop me from staying there again. The Bed is very hard - no padding whatsoever. Like sleeping on stone. I just could not sleep comfortably in those beds. My body ached in the morning. I complained to the front desk, but they said all the beds were the same, and Asian clientele prefer these hard beds. (??) The other issue was the gym. Although advertised as a complete workout gym., it was a small room with no weights and only a 5 very sad exercise machines which broke every time I tried to use them....very disappointing. So if you like to sleep on a rock hard bed, and don't need a workout rorom, this is definately a good choice.
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